Better Options are Now There for the Perfect Business Process Management

With the use of more and more common computer terms related to BPM, collaboration and data management in general, we often find approximations and amalgam.

The terms “workflow” and “process” are typical examples. For many people these two terms are equivalent or at least the difference is far from clear while it is important to distinguish them.

Workflow and process – what differences?

A process is a set of related activities that transforms input elements into output elements. So almost any action, project, program can be seen as a process. As for the workflow in the software sense is the representation of a sequence of tasks or operations performed by one or more actors (person, group, company). A workflow engine can be used to model the process “by computer”.

Example of a flowchart for a “Product Technical File Request” process:

Workflow: Business Process Modeling

The workflow is thus used to describe the process and its structure: the tasks to be distributed among the different actors, but also the deadlines, the validation methods, and the information to be provided to each actor.

Processes can therefore be modeled as workflow that is, represented as a series of structured tasks but the business value is carried by the process.

However, in a context of limited resources and many processes in an organization, where should we start?

The challenge is not simple. Should we start with processes that require more budget or more solicited processes? It’s a safe bet that we will have to prioritize. How to do it? Two tracks of answers appear to us. For any kind of issue now you can find this solution now.

Evaluate processes according to the maturity scale

First, each process must be characterized by a level of maturity. There are 5 levels of process maturity. Figure 1 allows you to use these criteria to define what level you are at.

The first level of maturity, initial, produces unpredictable returns. The second, repeatable, demonstrates basic control, which can be detached from customer expectations. In the third level, standardized, the definition of customer expectations and the measurement of their satisfaction are initiated.

From here, we can begin improvement projects leading to the fourth level, improved. Finally, level 5 is optimized. To achieve this, several improvement projects have been executed and there is no longer any gain in velocity or quality possible with the technologies used in the process.

Combine maturity with the impact of processes

To make a process choice, we could prioritize one with a maturity level of 1. However, if it has little impact on business objectives, it is better to choose a process that has a greater impact on the business.

The same level of maturity

Do you have process management challenges in your organization? Our business process optimization and manufacturing performance improvement teams can assist you in your process.